Reference

Your Rights and Our Legal Commitments

tigatogel login operates under a clear legal framework designed to protect your account, your data, and your rights as a user in Indonesia.

Account Data ProtectionIndonesia-Applicable TermsDANA & OVO ComplianceUser Rights OutlinedContact Paths Available
tigatogel login Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Policy Questions

If you have a question about how a specific term applies to your account, or you want to exercise a data right, our policy support team is available around the clock. You can reach us via live chat inside your account dashboard, by email at our official support address, or through WhatsApp during business hours (07:00–23:00 WIB). Our team in Makassar handles escalated legal queries within one business day.

Team online

Live Chat

Access live chat directly from your account dashboard at any time, 24 hours a day. A policy agent will respond within five minutes for account-related legal queries.

Email Support

Send detailed legal requests — including data deletion or correction — to our support email. We aim to respond within one business day and confirm receipt immediately.

WhatsApp (07:00–23:00 WIB)

For time-sensitive policy questions, WhatsApp is the fastest route during operating hours. Share your account ID so our team can pull the relevant record without delay.

ACCOUNT SECURITY DETAIL

How We Protect and Manage Your Data

We apply layered account security practices — from encrypted storage of your payment details to session-token expiry after inactivity.

Data Encryption

All personal and financial data — including your DANA and OVO wallet references — is encrypted at rest and in transit. We do not store full card numbers or wallet credentials on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences from your browser settings at any time without affecting account function.

Data Retention

Account records are retained for the period required under applicable Indonesian regulation. After account closure, anonymised transaction logs may be kept for audit purposes only — no personal identifiers are retained beyond that window.

Your Right to Access

You may request a full export of the data we hold on your account at any time by contacting our support team via live chat or email. We fulfil access requests within three business days.

Correction and Deletion

If any detail on your account record is incorrect, you can request a correction directly through your dashboard or by contacting support. Deletion requests are processed within five business days where local law permits.

Security Incident Response

In the event of a data security incident affecting your account, we notify you within 72 hours via your registered email and take immediate steps to isolate and remediate the affected records.

Common Legal Questions About Your Account

Below you will find answers to the policy questions we receive most often. If your situation is not covered here, contact our support team via live chat or email — a policy agent will respond within one business day.

We collect your name, email address, registered mobile number, and the payment method identifiers you use — such as your DANA or OVO account reference. We do not collect data beyond what is necessary to operate your account securely.

Open live chat inside your account dashboard and ask for a data export. Our team will verify your identity and deliver a structured file of your account record within three business days, where local law permits.

Yes. Submit a deletion request via email or live chat. We will process it within five business days. Some anonymised transaction records may be retained for legal audit purposes; we will explain exactly what is kept and why.

Access to specific account features depends on local law and your registered region. Our system applies regional rules automatically. If a feature is unavailable to you, the dashboard will display the applicable restriction notice.

We send an email to your registered address at least seven days before any revision takes effect. You can review the updated terms in full on this page before deciding whether to continue using your account.

Disputes related to deposits via GoPay, QRIS, DANA, or OVO are escalated to our payment compliance team. You will receive a status update within 24 hours and a resolution within five business days in most cases.

Contact our policy support team via email or WhatsApp (07:00–23:00 WIB). If the matter is not resolved to your satisfaction, you retain the right to escalate to the relevant Indonesian consumer protection authority where local law permits.